Terms of Service

Last updated 24 August 2026

1. Acceptance

These terms of service govern your use of this website and the physiotherapy services provided by Hush Physiotherapy Pty Ltd. By using this website, making an enquiry, or attending an appointment, you agree to these terms. If you do not agree to them, please do not use the website or book an appointment.

In these terms, "we", "us" and "our" mean Hush Physiotherapy Pty Ltd, and "you" means the person using this website or receiving our services. Where you book on behalf of another person, you confirm that you are authorised to do so and to accept these terms for them.

2. About us

Hush Physiotherapy Pty Ltd is a proprietary company registered in Western Australia.

ABN 92 697 797 041
ACN 697 797 041
Western Australia 6156
Email: [email protected]

3. Use of this website

The content of this website is provided for general information about our practice and the services we offer. It is not clinical advice, and it is not a substitute for an individual assessment by a qualified health practitioner. Do not rely on anything on this website to diagnose or treat a condition.

You agree not to use this website in any way that is unlawful, that interferes with its operation or security, or that attempts to gain unauthorised access to any system connected to it. We take reasonable care to keep the information on this website accurate and current, but we do not warrant that it is complete, error-free or continuously available.

4. Our services

We provide musculoskeletal physiotherapy services, including assessment and diagnosis, manual therapy, exercise prescription and rehabilitation, post-operative rehabilitation, sports injury management, and care for persistent pain and long-term conditions. A full description is set out on our services page.

A contract for services is formed when we confirm an appointment with you. We provide our services with due care and skill, in accordance with accepted professional standards for physiotherapy in Australia.

We may decline to provide, or may discontinue, a service where in our clinical judgement it is not appropriate for you, where your condition requires medical investigation or a different practitioner, or where continuing would not be in your interests. Where that happens we will explain why and, where appropriate, help you find the right service.

5. Appointments and cancellations

Appointments are arranged by email at [email protected]. An appointment is confirmed only once we have replied to you with a time; a request alone does not create a booking.

If you cannot attend, please let us know as early as you reasonably can so the time can be offered to someone else. The notice period we ask for, and any cancellation or non-attendance fee that may apply, will be confirmed to you at the time your appointment is made.

We may need to reschedule an appointment because of illness or another circumstance beyond our control. If that happens we will contact you as soon as possible and offer an alternative time, and you will not be charged for the cancelled appointment.

6. Fees and payment

Our fees are confirmed to you before your first appointment and on request at any time. Fees are payable at the time of the appointment unless we have agreed otherwise in writing, or unless an insurer or funding body has accepted liability for your treatment.

Where a third party such as a private health insurer, a workers compensation insurer or a compensation scheme is funding your care, you remain responsible for any amount that the third party does not pay. Any rebate you may be entitled to is a matter between you and that organisation.

7. Your responsibilities

To allow us to treat you safely, you agree to:

• give us accurate and complete information about your health, injury history, medications and any relevant investigations;
• tell us promptly if your condition changes, worsens, or does not respond as expected;
• tell us about any other treatment you are receiving for the same problem;
• follow the advice and exercise programme we agree with you, and tell us if you are not able to; and
• treat our staff and premises with reasonable respect.

We rely on the information you give us. We are not responsible for the consequences of advice given on the basis of information that was incomplete or incorrect through no fault of ours.

8. Clinical outcomes and emergencies

Physiotherapy outcomes depend on your condition, your general health, how you respond to treatment, and how consistently the agreed programme is followed. For that reason we do not guarantee a particular clinical result, a rate of recovery, or a specific return date to work or sport. This does not limit our obligation to provide our services with due care and skill.

Our services are not an emergency or urgent care service. If you have a serious injury, chest pain, sudden loss of strength or sensation, or any symptom that concerns you, contact your doctor or attend an emergency department. Do not wait for a reply from us.

9. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth). Those guarantees include that services will be provided with due care and skill, will be fit for any purpose you told us about, and will be supplied within a reasonable time.

If a service we supply fails to meet a consumer guarantee and the failure is major, you are entitled to cancel the service contract and obtain a refund for the unused portion, or to compensation for the reduction in value of the service below the price paid. If the failure is not major, you are entitled to have the problem remedied within a reasonable time, and if that is not done, to cancel the contract and obtain a refund for the unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by the failure. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

10. Limitation of liability

Subject to clause 9, and to the maximum extent permitted by law:

• our total liability to you arising out of or in connection with our services, however arising, is limited at our option to supplying the services again or paying the cost of having the services supplied again;
• we are not liable for indirect or consequential loss, loss of profits, loss of income, or loss of opportunity; and
• we are not liable for any loss to the extent it is caused or contributed to by your own act or omission, including a failure to follow the advice or programme we have given you.

Nothing in this clause operates to exclude or limit any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence.

11. Intellectual property

All content on this website — text, layout, graphics, code and design — is owned by or licensed to Hush Physiotherapy Pty Ltd and is protected by the Copyright Act 1968 (Cth) and other applicable laws.

You may view this website and print or download extracts for your own personal, non-commercial use. You may not otherwise reproduce, republish, adapt, distribute or commercially exploit any part of it without our prior written permission.

Exercise programmes, written instructions and other clinical materials we prepare for you remain our intellectual property. You are given a personal, non-transferable licence to use them for your own rehabilitation. They are prepared for your circumstances and should not be passed on to anyone else as though they were general advice.

"Hush Physiotherapy" and our logo are used as trade marks of Hush Physiotherapy Pty Ltd and may not be used without our permission.

12. Privacy

We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy forms part of these terms and explains what we collect, why, and how you may access or correct it.

13. Termination

You may stop using this website and end your course of treatment at any time. Fees for services already provided remain payable.

We may suspend or end the provision of services to you where you fail to pay fees when due, where you repeatedly do not attend confirmed appointments, where you behave abusively or unsafely towards our staff, or where in our clinical judgement continuing treatment is not appropriate. Where we can safely do so, we will give you notice and information about alternative providers.

Clauses that by their nature should survive the end of our relationship — including those on fees already incurred, liability, intellectual property, privacy and governing law — continue to apply.

14. Changes to these terms

We may amend these terms from time to time. The version published on this page at the time you use the website or attend an appointment is the version that applies. The date at the top of this page shows when the terms last changed.

15. Governing law

These terms, and any dispute arising out of or in connection with them or with our services, are governed by the laws of the State of Western Australia and the Commonwealth of Australia as applicable.

You and we submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts entitled to hear appeals from them. Nothing in this clause prevents you from bringing a matter before a tribunal, regulator or ombudsman that has jurisdiction to hear it.

16. Contact

Questions about these terms should be sent to:

Hush Physiotherapy Pty Ltd
ABN 92 697 797 041 · ACN 697 797 041
Western Australia 6156
Email: [email protected]